Questions before you quote.
Answers to the practical questions about files, pricing, review, and ordering.
Quote questions
Which files can I upload?
Upload DXF for flat profiles, or STEP and STP for flat or formed models. You can upload up to 10 files in a batch. Each CAD file creates a separate part.
Should I send both DXF and STEP for one part?
No. Choose the file that describes the part you want made: a flat profile for laser cutting or a formed STEP model for a bent part. Uploading both creates two separate quote rows. Send additional drawings through the print or PDF quote request.
Do I need an account to get a quote?
No account is required to start a CAD quote. You can upload, configure the parts, and review pricing before signing in.
Which materials are available online?
A1011 carbon steel, 304 2B stainless steel, and 3003 aluminum. Select material and thickness for each part after upload.
Why does my part need shop review?
The model may be outside an online size, tooling, clearance, or thickness rule, or the geometry may need confirmation. Read the message on the affected part and submit the review request for the shop to check.
Does changing quantity change the price?
Yes. The quote recalculates for the selected quantity. Setup cost is spread across the order, while material and processing still depend on each part.
Can I send a print or PDF instead of CAD?
Yes. Use the print or PDF quote request on the home page for estimator review. A print does not follow the instant CAD pricing path.
Can I pick up my order?
Pickup is available at the Sandusky shop. Select pickup in the order flow and coordinate collection after the parts are ready.
Is the estimated ship date an arrival date?
No. Shipping transit and delivery arrangements are separate from the estimated ship date. Review the actual order details and contact the shop if a required arrival date needs confirmation.
What should I check before ordering?
Check the correct file revision, preview, dimensions, material, thickness, quantities, secondary operations, total, timing, and contact and fulfillment details.